IT Systems deliver productivity and customer satisfaction dividends that allow companies to compete and be profitable. Without investing in IT, many companies would cease to exist. However, whilst most companies are becoming more and more reliant on IT Systems to remain competitive, many do not have adequate support services in place to protect their businesses. Customers and their suppliers all agree that support services are critical to keeping systems running, but organising adequate support and managing support through a system’s lifecycle is sometimes not core to either business.
Without a well defined Service arrangement between the supplier and their customers, system failure will not only impact on the customers operations, but will severely impact their relationship with their supplier. The expectations of the supplier and the customer will be disconnected, and when this happens, the ‘blame game’ is in full swing.
Service Choice achieves this by:
Let’s face it; communication is frenzied at the time that systems are procured and deployed, but after the switch is flicked, communication between supplier and customer fades and risk of conflict increases. Service Choice can step into the breach for the customer and supplier and by ensuring that systems are always protected by the right level of service, Service Choice ensures that customer satisfaction levels are kept at a maximum.
To provide complementary, value added services that help connect vendors and service providers with their customers, thereby enhancing revenues, customer retention and satisfaction.
Principal: Peter McCluskey; Managing Director
Twenty years experience in IT Service.
Established and managed the Australia / New Zealand Service Business for Symbol Technologies and Motorola for 16 years and led Services Business Development across Asia Pacific for 5 years.